Terms & Conditions

Assessments

It is possible to re-schedule your assessment but you must do this 48 hours before the assessment is scheduled via the reschedule button at the bottom of your assessment confirmation email; failure to do this will result in the full assessment fee being charged and you will need to re-book and pay for another assessment.

Please ensure that you are in the Zoom waiting area a few minutes before the start of your assessment. If you are late for your assessment, you will be required to rebook and pay the £40 assessment fee again.

Please ensure that you are in a quiet, confidential space for the assessment to take place, and that you have a full, uninterrupted hour available for it. We will not conduct assessments if you are outside or if you do not have a working camera - in these circumstances, you will need to rebook another assessment at your own cost.

If for any reason we cannot provide a service to you, we will discuss this with you and help you to consider how you might access an appropriate service. We may discuss your needs with referral partner organisations to find the best service for you; we will discuss any referrals with you before making them.

In the unlikely event that we have to reschedule your assessment, you will be contacted as soon as possible to reschedule your assessment at the earliest possible time available.

If you cancel the assessment entirely before it takes place, no refund will be issued.

Confidentiality

We follow GDPR guidelines, and are members of the ICO. In addition to securely holding your information, we follow strict ethical guidelines and we are organisational members of BACP.

All information is kept confidential unless we have a serious concern, which we are legally bound to report.

If we are seriously concerned about your wellbeing, or we believe that you are at imminent risk or danger to yourself or others, we have an ethical and safeguarding obligation to get you immediate help. What that help looks like depends on what is happening for you at the time.

Session Frequency & Payment

Sessions take place weekly, at the same time on the same day, it is not possible to have ad hoc therapy sessions or at a frequency of less than weekly.

After your assessment, we will offer you as many appointment slots as we have available with a therapist who is suitable for you. It is important to offer as much flexibility when you consider your availability for your weekly appointment time as you may be offered appointments during the working day. If you cannot attend any available weekly appointment that is offered to you, you will be invited to join the waiting list.

Each session is charged at £40, and you will be invoiced weekly. The invoice should be paid within 48 hours of receiving the invoice. Once in therapy, any questions about your fee or payments should be directed to your therapist in the first instance. Once sessions commence, we operate a with limits seven-day cancellation policy but our service is not suitable for people who cancel their sessions frequently.

Complaints

In the first instance, clients should raise any complaints with their therapist, offering an openness and willingness to discuss the problems they are experiencing. If this does not resolve the problem, they may wish to do the following:

1. Request an informal conversation with the Clinical Director with the view of resolving the complaint. The client should email Sarah Parry, Clinical Director hello@goodstarttherapypractice.co.uk to arrange a suitable time to do this.

2. If the complaint is not resolved informally, the client may wish to put their complaint in writing to the Clinical Director. Complaints should be sent to Sarah Parry, Clinical Director hello@goodstarttherapypractice.co.uk who will respond within 10 working days of receiving the complaint.